Details
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Bug
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Status: Closed
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Critical
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Resolution: Fixed
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Release 5.4.2
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None
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R5.7.0 Sprint 2
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Description
SLA information is not displayed on Scheduled Reports. When you export an SLA field, like
${Time to first response} or ${Time to resolution}
the fields are empty.
There's a problem with the duration format function. It is calculating the SLA fields with 1d = 24h.
Also, we could change the way we're getting the SLA information using the Service Desk API.
Attachments
Issue Links
- relates to
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XPORTER-1671 As a user, I should be able to get the elapsed SLA time exported
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- Closed
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