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  1. Xporter for Jira
  2. XPORTER-3450

Admin users are not being able to export tickets from their organizations at JSD when they are not JSD reporters

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Details

    • Bug
    • Status: Closed
    • Major
    • Resolution: Fixed
    • 6.5.3
    • 6.6.4
    • Jira Service Desk
    • None
    • JIRAXPORTER 2020 Sprint 4, JIRAXPORTER 2020 Sprint 5
    • OK

    Description

      Admin users are not being able to export tickets from their organizations at JSD when they are not JSD reporters.

       

      Steps to reproduce:

      • Create organization
      • Add the admin to the organization and two users non admin
      • Create tickets with the non-admin clients.

       

      Result:

      Non-admin users can export all ticket (even if they are not reporters)

      Admin users can't export any tickets from other users.

       

      Analysis Update:

      Other users that are added to the organization and are administrators, can export all the tickets. The original admin can't.

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            rmbr Rui Rodrigues
            jofe Joao Ferreira [X] (Inactive)
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            Dates

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              Updated:
              Resolved:

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