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  1. Xporter for Jira
  2. XPORTER-4024

Xporter doesn´t work when Refined for Jira app is enabled

    XporterXMLWordPrintable

Details

    • Bug
    • Status: Closed
    • Major
    • Resolution: Won't Fix
    • 6.9.10.1
    • None
    • App Integration
    • None
    • UNCOVERED

    Description

      Description
      When using Refined for Jira app and Extension for Jira Service Desk with Xporter Server at the same time. If we configure the Issue Links to appear on the Customer Portal on Extension for Jira Service Desk, they will disappear, and Xporter also doesn´t work. If we disable Xporter, the Issue Links appear, and if we disable Refined, they also appear, and Xporter works normally.

      Pre-conditions
      Install Refined for Jira and Extension for Jira Service Desk
      Xporter needs to have templates configured to export on the Jira Service Desk

      How to reproduce

      1. Disable Xporter
      2. Configure Issue Links on the Project Settings -> Extension -> Issue Links
      3. Verify that the Issue Links are present on the Customer Portal
      4. Enable Xporter and go back to the Customer Portal

      Actual result/Attachments
      The Issue Links disappear, and also Xporter doesn´t stop loading. There are some errors displayed on the Console log.

      Expected result
      Xporter should work along with Refined for Jira

      Attachments

        1. image-2022-10-06-17-40-57-007.png
          341 kB
          Mario Peixoto
        2. image-2022-10-06-17-42-49-070.png
          289 kB
          Mario Peixoto
        3. image-2022-10-06-17-45-22-045.png
          1.01 MB
          Mario Peixoto

        Issue Links

          Activity

            People

              bernardo.cottim Bernardo Cottim
              mrap Mario Peixoto
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              Dates

                Created:
                Updated:
                Resolved: