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  1. Xporter for Jira Cloud
  2. XPORTERCLOUD-1829

Some fonts are not supported by Xporter

    XporterXMLWordPrintable

Details

    • Bug
    • Status: Closed
    • Medium
    • Resolution: Fixed
    • None
    • 1.23.0
    • Export Options
    • None
    • XPORTERCLOUD 2021 Sprint 13
    • OK

    Description

      Description

      When exporting templates that contain characters in specific fonts (like the japanese fonts), the generated pdf document is generated with rectangles instead of said characters. Fonts that are known to have this issue are, for instance: MS Gothic, MS PGothic and Yu Gothic. The issue is present both when the text is from a mapping or just text from the original template.

      Pre-conditions

      How to reproduce

      1. Add japanese characters to, for instance, the issue description.
      2. Export using a template that contains the description

      Actual result/Attachments

      Some characters appear as squares.

      Expected result

      Characters should appear correctly, like in the example below.

       

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              afpc Andreia Costa [X] (Inactive)
              pjsm Paulo Mendes
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              Dates

                Created:
                Updated:
                Resolved:

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