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  1. Xporter for Jira Cloud
  2. XPORTERCLOUD-1988

Export from Jira Service Desk customer view throws error

    XporterXMLWordPrintable

Details

    • Bug
    • Status: Closed
    • Medium
    • Resolution: Won't Fix
    • None
    • None
    • None
    • UNCOVERED

    Description

      Description
      When exporting an empty multi-line text custom field created on the Request Form of Jira Service Desk with the Wiki markup on the mapping from the Customer View, Xporter will throw an error and it will not be possible to export the Template.

      How to reproduce

      1. Create a multi-line text custom field to the Request Form on a Jira Service Desk project
      2. Create a Request on Jira Service Desk and leave the created custom field empty (without value)
      3. Create a template to export the created custom field with the Wiki markup
      4. Export the template on the Customer view page

      Actual result/Attachments
      Xporter throws an error generating the template

      Expected result
      It should generate the template.

      Attachments

        1. screenshot-1.png
          screenshot-1.png
          14 kB
        2. screenshot-2.png
          screenshot-2.png
          50 kB
        3. screenshot-3.png
          screenshot-3.png
          11 kB

        Activity

          People

            bernardo.cottim Bernardo Cottim
            mrap Mario Peixoto
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            Dates

              Created:
              Updated:
              Resolved: