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  1. Xporter for Jira Cloud
  2. XPORTERCLOUD-2020

When exporting from the Customer Portal, Xporter uses Jira's set language instead of the User Profile

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    Description

      Description

      When exporting from the Customer Portal, Xporter uses Jira's set language instead of the User Profile.

      Pre-conditions

      1. Configure your Jira instance with the English language
      2. Configure your User Profile with the Polish language (for example)
      3. Create a template with the following code and upload it to Xporter
        ${dateformat("d MMMM y"):CreatedDate}
        

      How to reproduce

      1. Create a Jira Service Management project
      2. Go to the Customer Portal and create a request
      3. From the Customer Portal, export this issue using the template above.

      Actual result/Attachments
      The month of the date is exported in English because we are picking the Jira language and not the User Profile language, which is exporting.

      When exporting from the Agent view, we export using User's profile language.

      Expected result

      We should be coherent and respect User's Profile Language.

      Attachments

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          People

            rmbr Rui Rodrigues
            amgt Ana Teixeira
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            Dates

              Created:
              Updated: