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  1. Xporter for Jira Cloud
  2. XPORTERCLOUD-2285

Xporter is not detecting Tempo Integration despite it being properly configured

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Details

    • Bug
    • Status: Waiting for Validation
    • Medium
    • Resolution: Unresolved
    • Xporter Cloud v2.1
    • FPC#4, Xporter Cloud 2.1.2
    • App Integration
    • None
    • NOTRUN

    Description

      Description

      Xporter is not detecting the Tempo Integration despite it being properly configured

      How to reproduce

      1. Follow the instructions provided in the document to install and set up the Tempo add-on.
      2. On Xray add Tempo to log work time and business hours
      3. Use the template attached to try to test the export, when using Xporter
      4. The document starts to export and the error message appears, despite a correct configuration

      (Attached a screen to gif showing the Error appearing)

      Screen Recording attached showing the behavior happening

      Actual result/Attachments

      The error below appears:

      An error occurred while exporting your issues. Tempo Timesheets integration is not active or configured
      

      Expected result

      To be able to export the report using Xporter without any errors

      Version

      • Tempo Version: <1.3.18-AC>

      Workaround

      Attachments

        1. image-2024-10-18-16-34-51-907.png
          14 kB
          Ana Ribeiro
        2. SUPPORT-88410.gif
          755 kB
          Ana Ribeiro
        3. tempo.docx
          12 kB
          Ana Ribeiro

        Activity

          People

            alex.macias Alex Macias
            ana.ribeiro Ana Ribeiro
            Votes:
            3 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

              Created:
              Updated: