Details
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Suggestion
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Status: New
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Resolution: Unresolved
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None
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None
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None
Description
Description
While using the Xporter POST function, the Sender email is a default one xporter.reports@getxporter.app
.
The Xporter does not provide an option to configure or override it.
User friction
- Users cannot control or specify the sender value
- Customers cannot use a recognized or business-approved sender
- Email recipients are confused by an unfamiliar sender
- Branding and compliance requirements cannot be met
Steps to reproduce (right now) / Actual Result:
- Configure an Xporter export using the Post-function
- Trigger the Workflow post-function
- Inspect the Sender of the email
Actual result:
The sender in the email is populated with a default xporter.reports@getxporter.app
.
IMPACT
- Emails appear less trustworthy to recipients
- Business or compliance requirements related to email identity cannot be satisfied
- Reduced the effectiveness of workflow-driven notifications
What would improve if solved?
- Admins could configure a known sender name or email address
- Emails would align with customer branding and business needs
- Improved user trust and clarity
Impact on stakeholders:
- End users: Emails are easier to recognize and trust
- Customers: Can meet internal business or branding requirements
- Admins: Greater control over workflow notifications
- Support: Fewer questions about “unknown sender” emails * Improved reliability of outbound integrations
Current workaround:
Customers accept the default sender or explain to users why emails come from an unfamiliar address.
CONTEXT & EXAMPLES:
Concrete example:
A customer wants workflow emails to come from a specific company name or show a known sender name. Since Xporter always uses the default sender, recipients question the authenticity of the email.
Workaround risk:
- Users may ignore or flag emails as suspicious
- Reduced engagement with Jira notifications
- Customer dissatisfaction due to a lack of customization
Attachments
Issue Links
- relates to
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XPORTERCLOUD-1625 Add the possibility of having a custom email sender on Post Functions
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- Open
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XPORTERCLOUD-1149 Analyze the possibility of having a custom email sender on Post Functions
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- Resolved
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