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  1. Xporter for Jira Cloud
  2. XPORTERCLOUD-2584

Add the possibility of having a custom email sender on Post Functions

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Details

    • Suggestion
    • Status: New
    • Resolution: Unresolved
    • None
    • None
    • Post Functions
    • None
    • UNCOVERED

    Description

      Description
      While using the Xporter POST function, the Sender email is a default one xporter.reports@getxporter.app.

      The Xporter does not provide an option to configure or override it. 

      User friction
       

      • Users cannot control or specify the sender value
      • Customers cannot use a recognized or business-approved sender
      • Email recipients are confused by an unfamiliar sender
      • Branding and compliance requirements cannot be met

      Steps to reproduce (right now) / Actual Result:

      • Configure an Xporter export using the Post-function
      • Trigger the Workflow post-function
      • Inspect the Sender of the email  

      Actual result:
      The sender in the email is populated with a default xporter.reports@getxporter.app.
      IMPACT

      • Emails appear less trustworthy to recipients
      • Business or compliance requirements related to email identity cannot be satisfied
      • Reduced the effectiveness of workflow-driven notifications

      What would improve if solved?

      • Admins could configure a known sender name or email address
      • Emails would align with customer branding and business needs
      • Improved user trust and clarity

      Impact on stakeholders:

      • End users: Emails are easier to recognize and trust
      • Customers: Can meet internal business or branding requirements
      • Admins: Greater control over workflow notifications
      • Support: Fewer questions about “unknown sender” emails * Improved reliability of outbound integrations 

      Current workaround:
      Customers accept the default sender or explain to users why emails come from an unfamiliar address.

      CONTEXT & EXAMPLES:

      Concrete example:
      A customer wants workflow emails to come from a specific company name or show a known sender name. Since Xporter always uses the default sender, recipients question the authenticity of the email.
      Workaround risk:

      • Users may ignore or flag emails as suspicious
      • Reduced engagement with Jira notifications
      • Customer dissatisfaction due to a lack of customization

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              Unassigned Unassigned
              mjvf Mario Ferreira [X] (Inactive)
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              Dates

                Created:
                Updated: