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  1. Xporter for Jira Cloud
  2. XPORTERCLOUD-2626

Xporter export dialog renders blank when selecting recently added templates from the Issue Navigator

    XporterXMLWordPrintable

Details

    • Bug
    • Status: In Progress
    • Critical
    • Resolution: Unresolved
    • Xporter Cloud 8.0.0
    • None
    • Xporter Engine
    • None
    • macOS 27.0

      Google Chrome Version 150.0.7871.187 (Official Build) (arm64)

    • UNCOVERED

    Description

      Description

      Xporter export dialog fails to render when a recently added template is selected from the Issue Navigator bulk export path. Templates already uploaded approximately a week ago or earlier continue to work normally, while newly created document entries trigger the problem. 

      1. Word templates: selecting the entry turns the dialog fully blank/white, and the export cannot be started. No workaround is known.
      2. Excel templates: the entry renders, but with broken Word/Excel file-type icons; changing the target export file type makes these work.

      Single-issue exports with the same templates work correctly; only the bulk (filter) path is affected.

      Pre-conditions

      1. Xporter Cloud installed on the instance.
      2. A newly created document entry with an uploaded template
      3. Any saved filter in the Issue Navigator

      How to reproduce

      1. Go to Xporter settings and create a new template document.
      2. Open a filter in the Issue Navigator.
      3. Click Apps >> Xporter.
      4. Select the newly created document entry.

      Actual result/Attachments

      Word Templates: The export dialog turns fully blank/white and the export cannot be started

      Excel templates: The dialog renders with broken file-type icons, and switching the target export format works around it. 

      Expected result

      The export dialog renders normally for newly added document entries, identical to previously created entries.

      Workaround

      1. Excel templates: change the target export file type in the dialog, which makes the entry usable.
      2. Word templates: N/A

      Attachments

        1. photo_2026-08-03 18.28.56.jpeg
          34 kB
          Joshua Tesfaye
        2. Animation (1).gif
          3.58 MB
          Joshua Tesfaye
        3. photo_2026-08-03 18.28.59.jpeg
          44 kB
          Joshua Tesfaye

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              Unassigned Unassigned
              joshua.tesfaye Joshua Tesfaye
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              Dates

                Created:
                Updated: