Document Generator not exporting Test Steps from a Test Run

Description
There is a situation where Test Steps on Test Runs are not being exported.

Checking the app logs, you'll likely see this kind of ERROR occurrences

ERROR admin     [c.x.r.service.impl.DefaultTestRunService] Error getting existing step results for test run with id 52

Pre-conditions
There should be Test Runs that are partially initialized i.e with started date as empty but somehow with mementos initialized.

How to mock a partially initialized Test Run
1) We can mock a partially initialized Test Run by initializing it and then directly updating its started date to null

UPDATE "AO_8B1069_TEST_RUN"
SET "START_DATE" = NULL
WHERE "ID" = <TEST_RUN_ID>

2) Confirm the Test Run has started date as null but the memento was created

SELECT "START_DATE", "TEST_MEMENTO_ID"
FROM "AO_8B1069_TEST_RUN"
WHERE "TEST_EXEC_ISSUE" = <TEST_EXEC_ISSUE_ID>

Also, make sure to upload the attached template into the templates administration page: XrayTestPlanAdvWithCoverPageNew - DC - Apr2024-1 (1).docx

How to reproduce

1. Create a Test with at least a step and enter data for 'Action', 'Data' and 'Expected Result' in each step
2. Create a Test Plan and add the Test
3. Within the Test Plan, create a Test Execution containing the Test
4. Execute the Test
5. Follow the steps on How to mock a partially initialized Test Run
6. Go to the Test Plan page and export the template

Actual result/Attachments
Test Steps are not exported

Expected result

Test Steps should be exported

Version

• 7.11.0

Workaround
Open the Test Run page in order to set a Started Date