“Contact Support” option in Xray is not loading and displays an internal error message.

Description: When attempting to open the Contact Support page from the Xray left navigation panel, the page does not load successfully. Instead, a pop-up appears showing the message “Something went wrong on our end. 

Steps to Reproduce

• Log in to the Jira Cloud instance.
• Open any project where Xray is enabled.
• Navigate to the Testing Board
• Click the three horizontal lines to expand the panel.
• Scroll down in the expanded panel
• Click Contact Support.

      7. Observe the error message displayed

Actual Result

The page fails to load and displays the error message:

“Something went wrong on our end."

Expected Result

Clicking Contact Support should successfully open the Xray support page

Version

• 7.2.0