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  1. Xray for Jira Cloud
  2. XRAYCLOUD-10221

[Document Generator] Error occurs and document cannot be downloaded after it was generated for some time

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Details

    • Bug
    • Status: Resolved
    • Medium
    • Resolution: Resolved
    • Xray Cloud 7.3.0
    • None
    • Document Generator
    • None
    • Document Generator

    • UNCOVERED

    Description

      Description
      The generated document can be downloaded at the beginning. However, a few minutes after the document was generated and before the 10-minute limit ends, an error occurs when trying to download the file. The file cannot be downloaded anymore.

      Pre-conditions

      How to reproduce

      1. Open Issue Navigator
      2. Select Tests
      3. Export using Document Generator
      4. When the document is generated, download the document
      5. With 7 minutes left, download the document again.

      Actual result/Attachments

      Expected result

      The generated document should remain downloadable before the 10-minute limit ends.

      Version

      • 7.3.0

      Workaround

      Download generated document right away.

      Attachments

        1. DocGenError.gif
          DocGenError.gif
          121 kB
        2. 23-04-2026-03-04-09.mp4
          8.75 MB
        3. 23-04-2026-04-16-44.mp4
          11.42 MB

        Activity

          People

            Dhuza Dmytro Huzachov
            lya.sayson Lya Sayson
            Votes:
            3 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: