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  1. Xray for Jira Cloud
  2. XRAYCLOUD-10327

"Invalid Issue Type" / Re-indexing error when switching between Jira environments.

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Details

    • Bug
    • Status: Waiting Approval
    • Medium
    • Resolution: Unresolved
    • Xray Cloud 6.12.2
    • None
    • Test Type
    • None
    • UI

    • UNCOVERED

    Description

      When you use different Jira environments (like Production and Sandbox) at the same time in the same browser, the app gets confused and mixes up their background settings.

      Steps to reproduce:

      1. Open your Jira Production environment in one browser tab and go to an Xray page.
      1. Open your Jira Sandbox environment in a second tab in the same browser window.
      1. Switch back to the Production tab.
      1. Try to perform an action (like opening a folder or working with a Test issue).

      Result: An error message appears saying: "Some of the issues in the folder are not of issue type Test. We recommend that you perform a re-index of the following project..."

      Expected result: The action should complete successfully without any errors. The Production and Sandbox environments should work independently without interfering with each other.

      (Note: Clearing the browser cache or using an Incognito/Private window temporarily fixes the issue, as it forces the browser to load fresh settings for that specific environment).

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            bernardo.cottim Bernardo Cottim
            federico.gambini Federico Gambini
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            Dates

              Created:
              Updated: