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  1. Xray for Jira Cloud
  2. XRAYCLOUD-10724

There should be new issue create dialog screen while creating issues from testing board

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Details

    • Suggestion
    • Status: New
    • Resolution: Unresolved
    • Xray Cloud 10.0.0
    • None
    • Create Issue Dialog
    • None
    • Xray Jira Cloud

    • UNCOVERED

    Description

      Description

      When creating an issue via Xray's "Create Test" dialog, the app uses a legacy issue creation method (AP.jira.openCreateIssueDialog) that opens an older version of the create dialog. This older dialog does not handle wiki-style markup the same way, which causes the tags to be stored and displayed as literal text.

      Based on feedback from Atlassian, this is expected behaviour as the legacy dialog . The issue will be mitigated once Xray migrates to Forge and adopts the CreateIssueModal, which supports modern rendering and formatting

      User friction

      • Users are seeing the Text format of colour rather than seeing the exact colour of the Text they are providing the colour to.
      • Users see IDs instead of meaningful labels, making the field unusable.

      Steps to reproduce (right now) / Actual Result:

      • Open Test Repository/ testing board
      • Click Create Test
      • Observe the issue creation dialog.
      • Check the Forge custom field.
      • The field doesn't display the value correctly
      • In Description field:
        -Apply text colour or formatting
        -Raw markup/hex colour codes are displayed

      IMPACT

      What would improve if solved:

      • Correct rendering of Forge custom fields.
      • Align with Atlassian's modern platform
      • Correct rendering of rich text formatting

      Impact on stakeholders:

      • Teams relying on formatted descriptions for readability and reporting will improve

      Current workaround:

      Creating Test issues via the standard Jira Create dialog — select the "Test" issue type directly from Jira's create button, then add Xray-specific fields after the issue is created. This will use the modern editor and render formatting correctly.
      Editing the Description after creation — open the Test issue and edit the Description field from the issue view. When saved from the modern editor, the formatting will be re-processed and rendered correctly.

      CONTEXT & EXAMPLES:

      Concrete example:

      • Case 1 - While creating issues from the Testing Board, adding colour to the Description Text shows Raw markup/hex colour codes.
      • Case 2 - When creating a defect from the test execution screen in the Custom field value doesn't display correctly, showing a number instead of a label

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            bernardo.cottim Bernardo Cottim
            kiran.kumar C Kiran Kumar
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            Dates

              Created:
              Updated: