Details
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Suggestion
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Status: New
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Resolution: Unresolved
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Xray Cloud 10.0.0
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None
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None
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Xray Jira Cloud
Description
Description
When creating an issue via Xray's "Create Test" dialog, the app uses a legacy issue creation method (AP.jira.openCreateIssueDialog) that opens an older version of the create dialog. This older dialog does not handle wiki-style markup the same way, which causes the tags to be stored and displayed as literal text.
Based on feedback from Atlassian, this is expected behaviour as the legacy dialog . The issue will be mitigated once Xray migrates to Forge and adopts the CreateIssueModal, which supports modern rendering and formatting
User friction
- Users are seeing the Text format of colour rather than seeing the exact colour of the Text they are providing the colour to.
- Users see IDs instead of meaningful labels, making the field unusable.
Steps to reproduce (right now) / Actual Result:
- Open Test Repository/ testing board
- Click Create Test
- Observe the issue creation dialog.
- Check the Forge custom field.
- The field doesn't display the value correctly
- In Description field:
-Apply text colour or formatting
-Raw markup/hex colour codes are displayed
IMPACT
What would improve if solved:
- Correct rendering of Forge custom fields.
- Align with Atlassian's modern platform
- Correct rendering of rich text formatting
Impact on stakeholders:
- Teams relying on formatted descriptions for readability and reporting will improve
Current workaround:
Creating Test issues via the standard Jira Create dialog — select the "Test" issue type directly from Jira's create button, then add Xray-specific fields after the issue is created. This will use the modern editor and render formatting correctly.
Editing the Description after creation — open the Test issue and edit the Description field from the issue view. When saved from the modern editor, the formatting will be re-processed and rendered correctly.
CONTEXT & EXAMPLES:
Concrete example:
- Case 1 - While creating issues from the Testing Board, adding colour to the Description Text shows Raw markup/hex colour codes.
- Case 2 - When creating a defect from the test execution screen in the Custom field value doesn't display correctly, showing a number instead of a label