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  1. Xray for Jira Cloud
  2. XRAYCLOUD-10884

Display clearer permission error messages when users lack access in Xray

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Details

    • Suggestion
    • Status: New
    • Resolution: Unresolved
    • None
    • None
    • Permission
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    • Cloud

    • Standard
    • UNCOVERED

    Description

      Description
      When users try to access or configure certain Xray areas(Xray Space Settings, Testing Board) without the required permissions, only a generic error message is displayed. 

      User friction
      Users do not understand why the action failed, as the error is too generic. This can cause users to think there is a system issue.

      Steps to reproduce (right now) / Actual Result:
      1. Open a Testing Board in a project where the user has no browse permissions.
      2. A generic error is displayed, such as "Something went wrong on our end"

      IMPACT

      What would improve if solved:
      Users will receive a clearer message on why the action failed and will be able to troubleshoot on their end. 

      Impact on stakeholders:
      Users will have clearer guidance on what permissions are needed. 

      Current workaround:
      Users need to troubleshoot on their end or open a support ticket.

      CONTEXT & EXAMPLES:

      Concrete examples:
      A user tries to configure Xray settings with no admin permissions.
      A user opens a project with no Testing Board

      Workaround risk:
      Takes time to investigate the cause of the error.

       

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            bernardo.cottim Bernardo Cottim
            lya.sayson Lya Sayson
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            Dates

              Created:
              Updated: