Details
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Bug
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Status: Open
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Medium
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Resolution: Unresolved
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Xray Cloud 12.0.0
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None
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None
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Cloud
Description
Description
Backup with attachments fails during the ZIP compression stage with "Error building backup file" error. The backup completes issue export (reaches 20-50% progress) but crashes when building the final backup file.
Backups without attachments succeed.
 
How to reproduce
- Navigate to Jira Settings > Marketplace apps > Backup (under Xray)
- Check the "With attachments" option
- Click Create Backup
Actual result/Attachments
Backup fails with error "Error building backup file". The /api/internal/export/issues/status endpoint returns HTTP 200 with job status "failed" and the file object reports non-existent. Grafana logs show the job running to 20% progress, uploading S3 metadata files, but then failing during the ZIP compression step.
Expected result
Backup should complete successfully and produce a downloadable ZIP file containing issues and their attachments.
Version
Xray Cloud (regressed in 12.0.0; known working in 11.0.0)
Workaround
Create backups without the "With attachments" option as a temporary workaround.
Attachments
Issue Links
- duplicates
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XCC-2813 Loading...