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  1. Xray for Jira Cloud
  2. XRAYCLOUD-8401

Unable to Install Xray Trial

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Details

    • Bug
    • Status: Closed
    • Medium
    • Resolution: Fixed
    • Xray Cloud - v4.12.1
    • FPC#20, Xray Cloud 4.12.4
    • install
    • None

    • N/A

    • OK

    Description

      Steps to reproduce:

      1. Navigate to Atlassian Cloud
      2. Start a new site
      3. Install Xray
      4. Check the Xray features

      Expected result:
      Xray is working as expected.

      Actual result:
      Xray is returning a rendering Web Panel Error. (Recording attached)

      Workaround:
      Go to Xray Global Settings - Health Check - Reinstall Xray

       

      Attachments

        1. Rendering Error.jpg
          188 kB
          Roman Martyn
        2. Xray trial first installation crashes.mp4
          16.42 MB
          Roman Martyn

        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. XRAYCLOUD-8485 Reinstall Xray button results in an internal server 500 error

          • Medium - Created by JIM during import process
          • Waiting for Validation

          Activity

            People

              nikhil.diwan Nikhil Diwan
              roman.martyn Roman Martyn
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              Dates

                Created:
                Updated:
                Resolved: