Facing "Error importing Tests" when importing Tests from Test case importer, when fetching custom fields from Jira (either a user picker or an array of users).

Description

Facing "Error importing Tests" when importing Tests from Test case importer, when fetching custom fields from Jira (either a user picker or an array of users).   

https://us-east-1.console.aws.amazon.com/cloudwatch/home?region=us-east-1#logsV2:logs-insights$3FqueryDetail$3D~(end~%272025-05-21T12*3a59*3a20.000Z~start~%272025-05-21T12*3a59*3a15.000Z~timeType~%27ABSOLUTE~tz~%27UTC~editorString~%27fields*20*40timestamp*2c*20*40message*0a*23*7c*20filter*20*40message*20like*20*22Error*20importing*20tests*22*20and*20parsed.tenant*20*3d*20*22akritivinc.atlassian.net*22*0a*7c*20sort*20*40timestamp*20desc*0a*7c*20limit*201000~queryId~%270ec14a65-ce05-466a-9bc2-e7dc0f1dfb35~source~(~%27*2faws*2feks*2fxray-production-v2*2fcontainers*2fxray-cloud-worker-import-scaledjob)~lang~%27CWLI)

{"level":"error","message":"Get issue fields paginated failed with unsuccess response! - 500 - \"

{\\\"message\\\":\\\"Cannot invoke \\\\\\\"com.atlassian.jira.issue.customfields.CustomFieldType.getKey()\\\\\\\" because the return value of \\\\\\\"com.atlassian.jira.issue.fields.ImmutableCustomField.getCustomFieldType()\\\\\\\" is null\\\",\\\"status-code\\\":500,\\\"stack-trace\\\":\\\"\\\"}

\"","label":"xray.processor.testimport","id":"682dcdd86b0e8870a27228ee","tenant":"akritivinc.atlassian.net","tags":{"tenant":"akritivinc.atlassian.net","appContext":"xray.processor.testimport"},"timestamp":"2025-05-21T12:59:15.349Z"}

 

How to reproduce

1. Import the simple Test case using the Test case importer. 

Expected result

I can able to successfully import the Tests without any error.

Version

• Xray Cloud 5.1.0