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  1. Xray for Jira Cloud
  2. XRAYCLOUD-9421

[Enterprise] "Preview unavailable" in attachments inside Test step field or Test Run actual result

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Details

    • Bug
    • Status: Ready for Release
    • Major
    • Resolution: Unresolved
    • Xray Cloud 6.9.0
    • FPC#27
    • None
    • Prod

    • Enterprise
    • OK

    Description

      Attachments inside Test step fields and Test Run actual result cannot be previewed after 1 day of being added to the field.

      Steps to reproduce:

      1. Create a Test step and save.
      2. In the Attachments section, click the add button "+" and add an image.
      3. Edit the step, select any text field (e.g. Data), open the attachments dropdown, add the image, and save the step.
      4. After 1 day, open the Test Details and view the steps.

      Expected result: The attachments in the Test steps are previewed correctly.

      Actual result: The attachments in the Test steps have a warning "Preview unavailable".

      Other situations:

      • In a Test step field already with an image in its content, edit the field (e.g. add some text) and save the step.
      • In a Test Run actual result, add an image (use the attachments dropdown in the editor, or paste or drop an image) and save.

      Attachments

        1. image-2025-11-18-08-15-49-728.png
          166 kB
          Lionel Tambunga
        2. image-2025-11-18-08-16-49-254.png
          166 kB
          Lionel Tambunga
        3. image-2025-11-18-08-16-59-112.png
          121 kB
          Lionel Tambunga

        Activity

          People

            adriana.ribeiro Adriana Ribeiro
            pafp Patricia Pereira
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            Dates

              Created:
              Updated: