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  1. Xray for Jira Cloud
  2. XRAYCLOUD-9661

Error 500 when reinstalling Xray after enabling Sub-task issue type in a new Jira Cloud site

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Details

    • Bug
    • Status: Open
    • Medium
    • Resolution: Unresolved
    • Xray Cloud 6.10.0
    • None
    • Health Check
    • None
    • Health Check

    • Enterprise
    • NOTRUN

    Description

      Description

      In a new Jira Cloud instance, when the Sub-task issue type is disabled during Xray installation, the Xray Sub-Test Execution issue type is not created automatically as expected.
      After enabling the Sub-task issue type manually and attempting to reinstall Xray through the Health Check page, the operation fails with an HTTP 500 error.

      How to reproduce

      1. Create a new Jira Cloud site.
      2. Go to Jira Settings → Issues → Issue Types and ensure the Sub-task issue type is disabled.
      3. Install Xray Cloud from the Atlassian Marketplace.
      4. Go to Xray → Health Check and verify that “Xray Issue Type Sub Test Execution was not installed” appears.
      5. Enable the Sub-task issue type in Jira.
      6. Return to Xray → Health Check.
      7. Click Reinstall Xray to recreate missing entities.

      Actual result/Attachments

      The reinstall fails and the following error appears on the screen:

      An error occured while reinstalling Xray: AxiosError: Request failed with status code 500

      Expected result:

      Xray should successfully reinstall and create the Sub-Test Execution issue type once the Sub-task issue type is enabled.

      Version

      • 6.10.0

       

       

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            Unassigned Unassigned
            priscila.marques Priscila Calisto Marques
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            Dates

              Created:
              Updated: