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  1. Xray for Jira Cloud
  2. XRAYCLOUD-9679

[Engine] DocGen jobs not being processed for new enterprise customers

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Details

    • Bug
    • Status: Ready for Release
    • Very High
    • Resolution: Unresolved
    • Xray Cloud 6.11.0 | release/6.11.0
    • FPC#28, Xray Cloud 7.0.0
    • Document Generator
    • None
    • PROD

    Description

      Title: For new Xray Enterprise installations, jobs are unable to be processed and get stuck at 8%

      Short description:

      While setting up staging-0 EU env, we noticed that the jobs were not being processed after everything was correctly deployed. With further investigation we could see the following errors on the import task:

      For this particular tenant, we only have the Xray tenant entry on addOnSettingsEnterprise collection and not on addOnSettings (standard).
      Tested adding a manual entry on addOnSettings (standard) and it solved the issue, hence concluding this is a bug introduced by the standalone apps changes. 

      Steps to reproduce:

      1. Create a new Jira Cloud instance
      2. Install Xray enterprise
      3. Use the "Get Started" page to create the Demo Project
      4. Access a test or other Xray issue details page
      5. Try to export data using DocGen

      Actual result: The DocGen exports are not being processed and get stuck at 8%.

      Expected result: DocGen exports should work as expected.

      Video Evidence:
      Screen Recording 2025-10-09 at 15.17.09.mov

       

      This is also the same as: https://jira.getxray.app/browse/XPORTERCLOUD-2453 

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            ramo Rafael Morais
            gil.goncalves Gil Gonçalves
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            Dates

              Created:
              Updated: