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  1. Xporter for Jira
  2. XPORTER-1269

Single export object is taking up ~5.4 GB of total heap memory

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Details

    • R5.6.0 Sprint 1
    • UNCOVERED

    Description

      Hi Team,

      Yesterday JIRA Instance was down, I had raised incident with Atlassian support.

      The Atlassian support team did the investigation and they come up issue related to Xporter plugin.

      The single export object is taking up ~5.4 GB of the heap memory of 8GB  total and we kept Maximum number of issues allowed to export at one time is 1000.

      Please help us to resolve the above issue ASAP.

       

       

      Below are Atlassian investigation results:

      There is one single object, an user request, taking up ~5.4 GB of thr total heap:

      This is an export of issues using the "Xporter" plugin, by Xpand:

      
      http-nio-80-exec-105 uri:/secure/views/bulkedit/BulkExportDetails.jspa username:kb250179 at java.lang.StringCoding$StringDecoder.decode([BII)[C (StringCoding.java:149) ... at org.apache.lucene.store.DataInput.readString()Ljava/lang/String; (DataInput.java:182) at org.apache.lucene.index.FieldsReader.addField(Lorg/apache/lucene/document/Document;Lorg/apache/lucene/index/FieldInfo;ZZZI)V (FieldsReader.java:431) at org.apache.lucene.index.FieldsReader.doc(ILorg/apache/lucene/document/FieldSelector;)Lorg/apache/lucene/document/Document; (FieldsReader.java:261) at org.apache.lucene.index.SegmentReader.document(ILorg/apache/lucene/document/FieldSelector;)Lorg/apache/lucene/document/Document; (SegmentReader.java:471) at org.apache.lucene.index.DirectoryReader.document(ILorg/apache/lucene/document/FieldSelector;)Lorg/apache/lucene/document/Document; (DirectoryReader.java:564) at org.apache.lucene.index.IndexReader.document(I)Lorg/apache/lucene/document/Document; (IndexReader.java:844) at org.apache.lucene.search.IndexSearcher.doc(I)Lorg/apache/lucene/document/Document; (IndexSearcher.java:242) at com.atlassian.jira.index.DelegateSearcher.doc(I)Lorg/apache/lucene/document/Document; (DelegateSearcher.java:82) at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(Lcom/atlassian/query/Query;Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/jira/web/bean/PagerFilter;Lorg/apache/lucene/search/Query;Z)Lcom/atlassian/jira/issue/search/SearchResults; (LuceneSearchProvider.java:290) ... at com.atlassian.jira.issue.search.providers.DualSearchProvider.performSearch(Lcom/atlassian/jira/issue/search/providers/DualSearchProvider$SearchSupplier;Lcom/atlassian/query/Query;Lcom/atlassian/jira/user/ApplicationUser;Z)Lcom/atlassian/jira/issue/search/SearchResults; (DualSearchProvider.java:140) at com.atlassian.jira.issue.search.providers.DualSearchProvider.search(Lcom/atlassian/query/Query;Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/jira/web/bean/PagerFilter;)Lcom/atlassian/jira/issue/search/SearchResults; (DualSearchProvider.java:78) at com.atlassian.jira.bc.issue.search.DefaultSearchService.search(Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/query/Query;Lcom/atlassian/jira/web/bean/PagerFilter;)Lcom/atlassian/jira/issue/search/SearchResults; (DefaultSearchService.java:111) ... at java.lang.reflect.Method.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object; (Method.java:498) ... at com.sun.proxy.$Proxy349.search(Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/query/Query;Lcom/atlassian/jira/web/bean/PagerFilter;)Lcom/atlassian/jira/issue/search/SearchResults; (Unknown Source) at com.xpandit.jiraxporter.action.BulkExport.getSelectedCount()I (BulkExport.java:513) at com.xpandit.jiraxporter.action.BulkExport.getSelectedIssuesNumberBelowLimit()Z (BulkExport.java:567)
      
      

       

       

      Attachments

        1. heap_overview.png
          heap_overview.png
          27 kB
        2. thread_dumps16_May_07.txt
          28.63 MB
        3. atlassian-jira.log
          7.89 MB
        4. IssueDetailsExcel.xlsx
          21 kB
        5. CPU100.png
          CPU100.png
          183 kB
        6. atlassian-jira.log
          1.32 MB

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          People

            rmbr Rui Rodrigues
            ra185165@ncr.com Ramakrishna Anumalla
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            Dates

              Created:
              Updated:
              Resolved: