Details
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Bug
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Status: Closed
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Critical
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Resolution: Not a Problem
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4.3.6
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Windows Server
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R5.6.0 Sprint 1
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Description
Hi Team,
Yesterday JIRA Instance was down, I had raised incident with Atlassian support.
The Atlassian support team did the investigation and they come up issue related to Xporter plugin.
The single export object is taking up ~5.4 GB of the heap memory of 8GB total and we kept Maximum number of issues allowed to export at one time is 1000.
Please help us to resolve the above issue ASAP.
Below are Atlassian investigation results:
There is one single object, an user request, taking up ~5.4 GB of thr total heap:
This is an export of issues using the "Xporter" plugin, by Xpand:
http-nio-80-exec-105 uri:/secure/views/bulkedit/BulkExportDetails.jspa username:kb250179 at java.lang.StringCoding$StringDecoder.decode([BII)[C (StringCoding.java:149) ... at org.apache.lucene.store.DataInput.readString()Ljava/lang/String; (DataInput.java:182) at org.apache.lucene.index.FieldsReader.addField(Lorg/apache/lucene/document/Document;Lorg/apache/lucene/index/FieldInfo;ZZZI)V (FieldsReader.java:431) at org.apache.lucene.index.FieldsReader.doc(ILorg/apache/lucene/document/FieldSelector;)Lorg/apache/lucene/document/Document; (FieldsReader.java:261) at org.apache.lucene.index.SegmentReader.document(ILorg/apache/lucene/document/FieldSelector;)Lorg/apache/lucene/document/Document; (SegmentReader.java:471) at org.apache.lucene.index.DirectoryReader.document(ILorg/apache/lucene/document/FieldSelector;)Lorg/apache/lucene/document/Document; (DirectoryReader.java:564) at org.apache.lucene.index.IndexReader.document(I)Lorg/apache/lucene/document/Document; (IndexReader.java:844) at org.apache.lucene.search.IndexSearcher.doc(I)Lorg/apache/lucene/document/Document; (IndexSearcher.java:242) at com.atlassian.jira.index.DelegateSearcher.doc(I)Lorg/apache/lucene/document/Document; (DelegateSearcher.java:82) at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(Lcom/atlassian/query/Query;Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/jira/web/bean/PagerFilter;Lorg/apache/lucene/search/Query;Z)Lcom/atlassian/jira/issue/search/SearchResults; (LuceneSearchProvider.java:290) ... at com.atlassian.jira.issue.search.providers.DualSearchProvider.performSearch(Lcom/atlassian/jira/issue/search/providers/DualSearchProvider$SearchSupplier;Lcom/atlassian/query/Query;Lcom/atlassian/jira/user/ApplicationUser;Z)Lcom/atlassian/jira/issue/search/SearchResults; (DualSearchProvider.java:140) at com.atlassian.jira.issue.search.providers.DualSearchProvider.search(Lcom/atlassian/query/Query;Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/jira/web/bean/PagerFilter;)Lcom/atlassian/jira/issue/search/SearchResults; (DualSearchProvider.java:78) at com.atlassian.jira.bc.issue.search.DefaultSearchService.search(Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/query/Query;Lcom/atlassian/jira/web/bean/PagerFilter;)Lcom/atlassian/jira/issue/search/SearchResults; (DefaultSearchService.java:111) ... at java.lang.reflect.Method.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object; (Method.java:498) ... at com.sun.proxy.$Proxy349.search(Lcom/atlassian/jira/user/ApplicationUser;Lcom/atlassian/query/Query;Lcom/atlassian/jira/web/bean/PagerFilter;)Lcom/atlassian/jira/issue/search/SearchResults; (Unknown Source) at com.xpandit.jiraxporter.action.BulkExport.getSelectedCount()I (BulkExport.java:513) at com.xpandit.jiraxporter.action.BulkExport.getSelectedIssuesNumberBelowLimit()Z (BulkExport.java:567)
