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  1. Xporter for Jira
  2. XPORTER-3982

Xporter is not exporting JSM's "Customer Request Type" correctly

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Details

    • OK

    Description

      Description
      Using Xporter, Jira Service Management's "Customer Request Type" custom field is not rendered/exported correctly.

      How to reproduce
      Export XLSX (Current fields) of JSM issues with "Customer Request Type" present in Jira's Issue Navigator:

      EDIT: A single template with mapping below will not provide the expected result:

      ${Customer Request Type}
      

      Actual result/Attachments
      The field is mapped incorrectly:

      Expected result
      The fields are mapped out correctly.

      Version

      • Xporter v6.9.9/ 6.9.11
      • JSM v4.13.2

      Attachments

        1. create service project.PNG
          81 kB
          Pushpa B
        2. image-2022-05-12-14-51-01-874.png
          43 kB
          Francisco Silva [X]
        3. image-2022-05-12-14-51-30-066.png
          9 kB
          Francisco Silva [X]
        4. JSM-3982-XLSX Custom fields.PNG
          73 kB
          Pushpa B
        5. JSM Columns - to - select the fields.PNG
          114 kB
          Pushpa B
        6. screenshot-1.png
          77 kB
          Ana Teixeira
        7. select create sample data.PNG
          124 kB
          Pushpa B
        8. Template used with Customer Request Type.PNG
          36 kB
          Pushpa B
        9. XLSX current fields exported with Customer Request Type.PNG
          259 kB
          Pushpa B
        10. xporter-3982 (1).docx
          12 kB
          Pushpa B
        11. Xporter report generated with Customer Request Type.PNG
          39 kB
          Pushpa B

        Activity

          People

            rmbr Rui Rodrigues
            fnsi Francisco Silva [X] (Inactive)
            Votes:
            4 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: