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  1. Xporter for Jira
  2. XPORTER-4170

Unable to access Contact Support page if Jira has a context path defined, as it does not cater for it

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    Description

      Description

      If Jira has a context path defined getting "HTTP Status 404 - Not Found" error , and it is not possible to open Contact Support page.

      Pre-conditions

      1. Context path need to be defined/changed.

      How to reproduce

      1. Locate the server.xml file which located at the following path:
      2. $JIRA_installation_folder/conf/server.xml
      3. Edit server.xml, and add the context path inside the Context path = "" quotation area

      Actual result/Attachments

      Getting "HTTP Status 404 - Not Found" error 

      Expected result
      Need to access the Contact Support page without any error.

      Version

      • 7.0.0

       

      Attachments

        1. image-2023-07-04-19-54-16-534.png
          12 kB
          Rui Rocha
        2. Screenshot 2024-04-16 at 11.20.30.png
          345 kB
          oksana ilechk
        3. Screenshot 2024-04-16 at 11.20.39.png
          347 kB
          oksana ilechk

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              oksana.ilechk oksana ilechk
              rgrr Rui Rocha
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              Dates

                Created:
                Updated:
                Resolved: