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  1. Xray for Jira
  2. XRAY-9506

Unable to access Contact Support page if Jira has a context path defined, as it does not cater for it

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Details

    • Xray 2024 S3
    • OK

    Description

      Description

      If Jira has a context path defined getting "HTTP Status 404 - Not Found" error , and it is not possible to open Contact Support page.

      Pre-conditions

      1. Context path need to be defined/changed.

      How to reproduce

      1. Locate the server.xml file which located at the following path:
      2. $JIRA_installation_folder/conf/server.xml
      3. Edit server.xml, and add the context path inside the Context path = "" quotation area

      Actual result/Attachments

      Getting "HTTP Status 404 - Not Found" error 

      Expected result
      Need to access the Contact Support page without any error.

      Version

      • 7.1.0 -j9, 7.1.1

       

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              dpca Diamantino Campos
              amgt Ana Teixeira
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              Dates

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                Updated:
                Resolved:

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