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  1. Xporter for Jira
  2. XPORTER-4353

Xporter option is not visible on the ticket queue and Issue view in the Jira user portal.

    XporterXMLWordPrintable

Details

    • Bug
    • Status: Open
    • Medium
    • Resolution: Unresolved
    • Xporter DC 7.2.4
    • Continuous Delivery
    • Jira Service Desk
    • None
    • na

    • UNCOVERED

    Description

      Description: As a user of the Jira Service Desk user portal, I am not able to see the Xporter option on the ticket queue.

      Pre-conditions: NA

      How to reproduce

      1. Create a Jira service Customer account.
      2. Create 3-4 tickets via the customer portal
      3. Come to the ticket queue and issue view on the portal.
      4. Xporter option is not visible even after all the correct global settings and permissions.

      Actual result/Attachments:

      Expected result: The Xporter button should appear.

      Version


      • 7.2.4-j10

      Workaround: NA

       

      Attachments

        1. image-2025-03-20-20-43-08-488.png
          25 kB
          Jovish Sharma
        2. image-2025-03-20-20-43-35-947.png
          16 kB
          Jovish Sharma
        3. image-2025-03-20-20-53-20-386.png
          46 kB
          Jovish Sharma
        4. image-2025-03-20-20-54-04-732.png
          47 kB
          Jovish Sharma
        5. image-2025-03-20-20-54-59-328.png
          56 kB
          Jovish Sharma

        Activity

          People

            rmbr Rui Rodrigues
            jovish.sharma Jovish Sharma
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            Dates

              Created:
              Updated: