Details
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Bug
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Status: Open
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Major
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Resolution: Unresolved
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None
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None
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Impediment
Description
Description
In a Jira Service Desk project, when using a Transition on the Workflow with an Xporter Post Function to generate a template, it doesn´t generate it when triggered by a Customer.
How to reproduce
- Go to a Jira Service Desk project, click on the Project Settings -> Workflow and select one issue type to edit it
- Inside the Issue Type Workflow, click on Add transition and use the following configuration
- Then, click on the Transition and add a Xporter Post-Function to be generated when the transition is triggered.
- Enable the Transition to be visible on the customer side.
- Publish the Workflow draft
- After this, create a customer for the Service Desk project, log in with it, and click on the Transition button
Actual result/Attachments
The template configured on the post-function that should be triggered when actioning the transition is not generated.
Expected result
It should generate the template according to the associated post-function configured on the transition.