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  1. Xporter for Jira Cloud
  2. XPORTERCLOUD-2376

An error is thrown when starting an export directly from a Request in the Jira Service Desk

    XporterXMLWordPrintable

Details

    • OK

    Description

      Description

      Xporter fails to generate the report when used through the Service Desk Portal, returning an error.

      How to reproduce

      1. Create a request in the Service Desk Portal
      2. Click the Xporter option
      3. The report is not generated
      4. An error is returned
        (Refer to the ScreentoGif attached showing the behavior happening)

      Actual result/Attachments

      Clicking Xporter does not retrieve the report as expected.

      Expected result

      It is expected to have a Report created when selecting Xporter

      Version

      • Xporter Cloud 2.2.5

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              rmbr Rui Rodrigues
              ana.ribeiro Ana Ribeiro
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              Dates

                Created:
                Updated:
                Resolved: