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  1. Xporter for Jira Cloud
  2. XPORTERCLOUD-2629

Thai characters are not exported in PDF format

    XporterXMLWordPrintable

Details

    • Bug
    • Status: Open
    • Low
    • Resolution: Unresolved
    • Xporter Cloud 8.0.0
    • None
    • Templates
    • None
    • Cloud

    • UNCOVERED

    Description

      Thai characters are not exported in PDF format

      Steps to reproduce:

      • Insert some Thai characters in the Description field:
      aaa
      
      bbb
      
      ccc
      
      อักษรขอม, akson khom
      
      (Thai: ปัลลวะ)
      
      มหัพภาค or จุด, mahap phak or chut
      
      • Use a template to export the issue in PDF format, with the following code:
      ${Description}
      
      ${wiki:Description}
      

      Actual result:

      The Thai characters are exported as squares:


      Expected Result:

      All the text should be correctly exported:

      Workaround:

      Export with the original format of the template (DOCX or XLSX), since with these formats, the problem doesn’t occur.

      Attachments

        1. image-20260902-115637.png
          17 kB
          Paulo Aleixo
        2. image-20260902-115705.png
          14 kB
          Paulo Aleixo
        3. image-20260902-120153.png
          7 kB
          Paulo Aleixo

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              Unassigned Unassigned
              pmax Paulo Aleixo
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              Dates

                Created:
                Updated: