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  1. Xray for Jira
  2. XRAY-8846

Using Extension for Jira Service Desk, Xray interferes with Dynamic Forms configuration

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Details

    • Bug
    • Status: Closed
    • Blocker
    • Resolution: Fixed
    • None
    • 6.3.2
    • Integration

    Description

      Description
      With the Xray app enabled in Jira, it interferes with the Dynamic Forms settings under the service desk project by blocking the configuration. Dynamic Forms settings cannot be updated if both apps are installed, as the dropdowns get locked and do not respond when clicking. The whole page displays incorrectly, and some elements show up where they’re not supposed to.
      The problem disappears as soon as Xray is disabled.

      Pre-conditions
      Install Extension for Jira Service Desk add-on.

      How to reproduce

      1. Disable Xray
      2. Install Extension for JSM.
      3. Navigate to service desk project > Extension → Dynamic Forms and add a new field from the list (e.g. Priority).
      4. Expand the related field's dropdown to configure dependencies between custom fields for multiple options.
      5. Enable Xray.
      6. Navigate to service desk project > Extension → Dynamic Forms

      Actual result/Attachments
      The related fields cannot be updated, and the page displays incorrectly.

      Expected result
      It should allow the configuration.

      Version

      • <app versions>

      Environment

      • <environments>

      -----------------------

      Attachments

        1. 164.90.161.136-1669209528564.log
          26 kB
        2. image-2022-11-23-13-14-57-932.png
          image-2022-11-23-13-14-57-932.png
          82 kB
        3. image-2022-11-23-13-17-40-314.png
          image-2022-11-23-13-17-40-314.png
          99 kB
        4. image-2022-11-23-13-18-25-968.png
          image-2022-11-23-13-18-25-968.png
          252 kB
        5. nxp-22 (4).png
          nxp-22 (4).png
          50 kB
        6. nxp-24 (1).png
          nxp-24 (1).png
          22 kB
        7. nxp-24 (5).png
          nxp-24 (5).png
          35 kB
        8. nxp-26 (2).png
          nxp-26 (2).png
          20 kB

        Activity

          People

            dpca Diamantino Campos
            mrap Mario Peixoto
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            Dates

              Created:
              Updated:
              Resolved: