Details
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Bug
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Status: Closed
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Blocker
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Resolution: Fixed
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None
Description
Description
With the Xray app enabled in Jira, it interferes with the Dynamic Forms settings under the service desk project by blocking the configuration. Dynamic Forms settings cannot be updated if both apps are installed, as the dropdowns get locked and do not respond when clicking. The whole page displays incorrectly, and some elements show up where they’re not supposed to.
The problem disappears as soon as Xray is disabled.
Pre-conditions
Install Extension for Jira Service Desk add-on.
How to reproduce
- Disable Xray
- Install Extension for JSM.
- Navigate to service desk project > Extension → Dynamic Forms and add a new field from the list (e.g. Priority).
- Expand the related field's dropdown to configure dependencies between custom fields for multiple options.
- Enable Xray.
- Navigate to service desk project > Extension → Dynamic Forms
Actual result/Attachments
The related fields cannot be updated, and the page displays incorrectly.
Expected result
It should allow the configuration.
Version
- <app versions>
Environment
- <environments>
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