[In-app support] Cloud Defects with cases

Case1:

Steps:

• Go to the Contact Support menu option
• Click on the Problem Report/Technical Question/Migration Technical Support one by one

Actual result:

• Whenever you get to those pages The SEN is not prefilled

Expected result:

• The SEN must be prefilled

See the attachment below:
https://www.loom.com/share/5325dac2e78b4c8387c9e0b0efdd63c8

Case2

Steps:

• Go to the Contact Support menu option
• Click on the Migration Technical Support option from the popup
• It will take you to this page: https://jira.getxray.app/servicedesk/customer/portal/2/create/37?customfield_11601=https://xrayreleasenew.atlassian.net&customfield_10403=

Actual result:

• Whenever you get to those pages The Target Cloud URL is not fetched

Expected result:

• The Target Cloud URL must be fetched automatically

Case 3

Steps:

• Click on the Contact Support option in the left nav-bar
• Click on the following option - Open Service Desk

Actual result:

• The option click takes you to the dev site
  

Expected result:

• It should take you to prod