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  1. Xporter for Jira
  2. XPORTER-1671

As a user, I should be able to get the elapsed SLA time exported

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Details

    • Improvement
    • Status: Closed
    • Major
    • Resolution: Fixed
    • Release 5.4.2
    • Release 5.7.0
    • App Integration
    • None
    • R5.7.0 Sprint 2

    • OK

    Description

      As a user, we should be able to allow export the SLA time used and this information should be calculated based on the SLA target.
      For example:
      If a user has 3 hours (time to resolution) within an SLA target of 8hours the SLA spent was 5 hours

      Attachments

        1. template_example.docx
          12 kB
          Andre Fernandes Rodrigues

        Issue Links

          is duplicated by

          Dev Improvement - Track a code improvement in the project. XPORTER-1895 We must have to improve integration with Service Desk

          • Major - Major loss of function.
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. XPORTER-1676 SLA information is not displayed on Scheduled Reports

          • Critical - Crashes, loss of data, severe memory leak.
          • Closed
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            People

              tfsi Tiago Silva [X] (Inactive)
              afro Andre Fernandes Rodrigues
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              Dates

                Created:
                Updated:
                Resolved:

                Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 1 day, 1 hour, 30 minutes
                  1d 1h 30m