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  1. Xray for Jira
  2. XRAY-8796

[In-app support] Server/DC defects

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Details

    • Bug
    • Status: Closed
    • Critical
    • Resolution: Fixed
    • 6.2.10
    • 6.2.11
    • UI

    Description

      Case 1

      Steps:

      • Click on the Contact Support option in the left nav-bar
      • Click on the following option - Migration Technical Support

      Actual result:

      • The Xray Server/DC version is not being fetched

      Expected result:

      • The Xray Server/DC version must be fetched

      Need to update message under Xray Service Desk:

      See attached image: Xray Service Desk
      Please change current message "Opens Xray Service Desk in other browser window" to
      "Open Xray Service Desk for any other issues".

       

      Attachments

        1. Xray Service Desk.png
          Xray Service Desk.png
          12 kB
        2. PRD.png
          PRD.png
          126 kB
        3. image-2022-10-18-11-12-50-232.png
          image-2022-10-18-11-12-50-232.png
          6 kB
        4. FirefoxJ9.png
          FirefoxJ9.png
          61 kB
        5. FirefoxJ8.png
          FirefoxJ8.png
          49 kB
        6. FirefoxDialog_J9.png
          FirefoxDialog_J9.png
          69 kB
        7. FirefoxDialog_J8.png
          FirefoxDialog_J8.png
          68 kB
        8. EdgeJ9.png
          EdgeJ9.png
          64 kB
        9. EdgeJ8.png
          EdgeJ8.png
          59 kB
        10. EdgeDialog_J9.png
          EdgeDialog_J9.png
          63 kB
        11. EdgeDialog_J8.png
          EdgeDialog_J8.png
          63 kB
        12. ChromeJ9.png
          ChromeJ9.png
          54 kB
        13. ChromeJ8.png
          ChromeJ8.png
          54 kB
        14. ChromeDialog_J9.png
          ChromeDialog_J9.png
          63 kB
        15. ChromeDialog_J8.png
          ChromeDialog_J8.png
          63 kB
        16. Build2_J9.jar
          67.08 MB
        17. Build2_J8.jar
          68.96 MB

        Activity

          People

            roy.mehmood Roy Mehmood
            addison.torunyan Addison Torunyan [X] (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: