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  1. Xray for Jira
  2. XRAY-8796

[In-app support] Server/DC defects

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Details

    • Bug
    • Status: Closed
    • Critical
    • Resolution: Fixed
    • 6.2.10
    • 6.2.11
    • UI

    Description

      Case 1

      Steps:

      • Click on the Contact Support option in the left nav-bar
      • Click on the following option - Migration Technical Support

      Actual result:

      • The Xray Server/DC version is not being fetched

      Expected result:

      • The Xray Server/DC version must be fetched

      Need to update message under Xray Service Desk:

      See attached image: Xray Service Desk
      Please change current message "Opens Xray Service Desk in other browser window" to
      "Open Xray Service Desk for any other issues".

       

      Attachments

        1. ChromeDialog_J8.png
          63 kB
          Ishank Dua
        2. ChromeDialog_J9.png
          63 kB
          Ishank Dua
        3. ChromeJ8.png
          54 kB
          Ishank Dua
        4. ChromeJ9.png
          54 kB
          Ishank Dua
        5. EdgeDialog_J8.png
          63 kB
          Ishank Dua
        6. EdgeDialog_J9.png
          63 kB
          Ishank Dua
        7. EdgeJ8.png
          59 kB
          Ishank Dua
        8. EdgeJ9.png
          64 kB
          Ishank Dua
        9. FirefoxDialog_J8.png
          68 kB
          Ishank Dua
        10. FirefoxDialog_J9.png
          69 kB
          Ishank Dua
        11. FirefoxJ8.png
          49 kB
          Ishank Dua
        12. FirefoxJ9.png
          61 kB
          Ishank Dua
        13. image-2022-10-18-11-12-50-232.png
          6 kB
          Addison Torunyan [X]
        14. PRD.png
          126 kB
          Ishank Dua
        15. Xray Service Desk.png
          12 kB
          Nikhil Diwan

        Activity

          People

            roy.mehmood Roy Mehmood
            addison.torunyan Addison Torunyan [X] (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: