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  1. Xray for Jira
  2. XRAY-8796

[In-app support] Server/DC defects

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Details

    • Bug
    • Status: Closed
    • Critical
    • Resolution: Fixed
    • 6.2.10
    • 6.2.11
    • UI

    Description

      Case 1

      Steps:

      • Click on the Contact Support option in the left nav-bar
      • Click on the following option - Migration Technical Support

      Actual result:

      • The Xray Server/DC version is not being fetched

      Expected result:

      • The Xray Server/DC version must be fetched

      Need to update message under Xray Service Desk:

      See attached image: Xray Service Desk
      Please change current message "Opens Xray Service Desk in other browser window" to
      "Open Xray Service Desk for any other issues".

       

      Attachments

        1. image-2022-10-18-11-12-50-232.png
          image-2022-10-18-11-12-50-232.png
          6 kB
        2. PRD.png
          PRD.png
          126 kB
        3. Xray Service Desk.png
          Xray Service Desk.png
          12 kB
        4. ChromeDialog_J8.png
          ChromeDialog_J8.png
          63 kB
        5. ChromeDialog_J9.png
          ChromeDialog_J9.png
          63 kB
        6. ChromeJ8.png
          ChromeJ8.png
          54 kB
        7. ChromeJ9.png
          ChromeJ9.png
          54 kB
        8. EdgeDialog_J8.png
          EdgeDialog_J8.png
          63 kB
        9. EdgeJ8.png
          EdgeJ8.png
          59 kB
        10. EdgeJ9.png
          EdgeJ9.png
          64 kB
        11. FirefoxDialog_J9.png
          FirefoxDialog_J9.png
          69 kB
        12. FirefoxDialog_J8.png
          FirefoxDialog_J8.png
          68 kB
        13. FirefoxJ8.png
          FirefoxJ8.png
          49 kB
        14. FirefoxJ9.png
          FirefoxJ9.png
          61 kB
        15. EdgeDialog_J9.png
          EdgeDialog_J9.png
          63 kB
        16. Build2_J8.jar
          68.96 MB
        17. Build2_J9.jar
          67.08 MB

        Activity

          People

            roy.mehmood Roy Mehmood
            addison.torunyan Addison Torunyan [X] (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: