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  1. Xray for Jira Cloud
  2. XRAYCLOUD-8280

When using document generator the download of the document fails with "Error getting process status"

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Details

    • Bug
    • Status: Blocked
    • Medium
    • Resolution: Unresolved
    • Xray Cloud - v4.11.0
    • Continuous Delivery
    • Document Generator
    • None
    • N/A

    • UNCOVERED

    Description

      When using the document generator to export a template, occasionally the download fails after the process is finished with success. This is observed mainly for larger exports.

       

      How to Reproduce 

      1. Have a template and a large amount of data to export;
      2. Export that template.

      Actual Result

      The export finishes with success, however, when the download button is clicked, the download fails with: "Error getting process status".

      Expected Result

      After clicking the download button the document is downloaded.

       

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            Unassigned Unassigned
            eduardo.eiras@sngular.com Eduardo Eiras
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            Dates

              Created:
              Updated: